Effective Date: 25 August 2026
At Swadsang, accessible from https://swadsang.com/, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit our website, purchase our products, contact us, or otherwise interact with Swadsang.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Shipping/delivery address
- City, state and PIN code
- Information provided when contacting customer support
- Information provided through contact, wholesale or enquiry forms
Order and Transaction Information
When you purchase products from us, we may collect information necessary to process and fulfil your order, including:
- Products purchased
- Order details
- Billing and shipping information
- Transaction status
- Order history
- Refund or cancellation information
Payment transactions may be processed through third-party payment service providers. We do not intend to store complete debit card, credit card, UPI credentials, banking passwords or other sensitive payment credentials on our own servers.
Technical Information
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Approximate location information derived from technical data
- Date and time of website visits
- Referring website or source
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Deliver products to you
- Confirm and provide updates about your orders
- Process refunds, cancellations and returns
- Respond to customer support enquiries
- Provide information about our products and services
- Manage wholesale and B2B enquiries
- Send promotional offers, new product announcements and special offers where permitted
- Improve our website, products and customer experience
- Prevent fraud, abuse and unauthorized activity
- Maintain website security
- Analyse website usage and performance
- Comply with applicable legal, regulatory and accounting requirements
We will use personal information only for legitimate and specified purposes relevant to your interaction with Swadsang.
3. Marketing Communications
If you subscribe to our newsletter, promotional offers or other marketing communications, we may use your email address or mobile number to send you:
- New product announcements
- Special offers
- Discounts
- Product launches
- Restock notifications
- Promotional campaigns
- Other Swadsang updates
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:
Email: support@swadsang.com
Phone: +91 9128707115
Unsubscribing from promotional communications will not prevent us from sending essential communications relating to an existing order, transaction, account or customer-service request.
4. Cookies and Similar Technologies
Swadsang may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Keep products in your shopping cart
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Measure marketing and advertising effectiveness
- Provide relevant website functionality
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment processing providers
- Shipping and logistics partners
- Website hosting providers
- Website and technology service providers
- Analytics and marketing service providers
- Customer support providers
- Professional advisers where necessary
These parties may receive only the information reasonably necessary to perform the services they provide to us.
We may also disclose information where required to comply with applicable law, legal proceedings, government requests, court orders, or to protect the rights, safety and security of Swadsang, our customers or others.
6. Payment Information
Payments made through our website may be handled by third-party payment processors.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Swadsang does not intentionally collect or store complete card numbers, CVV numbers, banking passwords or UPI PINs on its own systems.
7. Shipping and Delivery Information
To fulfil your order, we may share necessary delivery information such as your:
- Name
- Mobile number
- Shipping address
- PIN code
- Order details
with relevant courier, logistics or delivery partners.
This information is used only as reasonably necessary to deliver your order and provide related delivery services.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal, tax, accounting and regulatory obligations
When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
10. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related complaint or grievance
To make a privacy-related request, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw your consent by contacting us.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
In certain circumstances, we may continue to process information where such processing is necessary or permitted under applicable law, including for fulfilling an existing order, maintaining required records, preventing fraud or complying with legal obligations.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment providers, social-media platforms or other external services.
Swadsang is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
14. Business and Wholesale Enquiries
If you contact Swadsang regarding wholesale, distribution, retail or B2B opportunities, we may collect information such as:
- Name
- Business name
- Phone number
- Email address
- Business address
- Product requirements
- Order or quantity requirements
- Other information voluntarily provided in the enquiry
We use this information to respond to your enquiry, provide pricing or logistics information, and manage potential business relationships.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this page periodically for the latest information.
16. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us:
Swadsang
Website: https://swadsang.com/
Email: support@swadsang.com
Phone: +91 9128707115
We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period.
17. Consent
By using the Swadsang website, submitting information through our forms, creating an account where applicable, or placing an order, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed for the purposes described above, subject to applicable law.
Last Updated: 25 August 2026