Effective Date: 25 August 2026
At Swadsang, we take care to ensure that your Makhana, Sattu and other food products are properly packed and delivered safely to you.
This Shipping & Returns Policy explains our shipping process, delivery timelines, return eligibility, replacement and refund procedures.
1. Shipping Locations
Swadsang currently delivers products to serviceable locations across India.
Delivery availability may depend on the PIN code entered at checkout and the availability of our delivery partners.
2. Order Processing
Orders are generally processed after successful payment confirmation.
We aim to process and dispatch orders within 1–3 business days, subject to product availability and operational circumstances.
Orders placed on Sundays, public holidays or during periods of unusually high demand may require additional processing time.
Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.
3. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier availability and other logistical factors.
Delivery timelines are estimates and may vary because of:
- Location and PIN code
- Courier availability
- Weather conditions
- Public holidays
- Transportation delays
- High order volumes
- Natural events
- Other circumstances beyond our reasonable control
We do our best to deliver orders within the estimated timeframe, but a specific delivery date cannot always be guaranteed.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
Shipping charges may vary depending on the order value, delivery location, weight or other applicable factors.
Any applicable free-shipping offer will be subject to the terms displayed on the website at the time of purchase.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS or another available communication method.
Customers can use the tracking information provided to monitor the status of their shipment.
In case the tracking information does not update for a reasonable period, please contact our customer support team.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Mobile number
- House/building number
- Street/locality
- City
- State
- PIN code
Swadsang will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If an order needs to be re-shipped because incorrect information was provided by the customer, additional shipping charges may apply.
7. Failed Delivery
If a delivery attempt fails because the recipient is unavailable, the address is incorrect or incomplete, the phone number is unreachable, or the courier is unable to complete delivery after reasonable attempts, the shipment may be returned to the sender.
In such cases, customers should contact us at the earliest opportunity.
Any refund or re-shipping arrangement will be reviewed based on the circumstances of the order and applicable delivery costs.
8. Damaged or Tampered Package
If your package arrives visibly damaged, opened, leaking or tampered with:
- Take photographs of the package before opening it, if possible.
- Take photographs of the product and packaging.
- Do not consume the product if you believe it may be unsafe.
- Contact Swadsang as soon as possible.
We may request photographs, videos, batch details, expiry/best-before information and other relevant information to investigate the issue.
9. Wrong or Missing Product
If you receive a product different from what you ordered or an item is missing from your order, please contact us promptly.
Please provide:
- Order number
- Product details
- Photographs of the received products
- Photographs of the shipping package
- Any other information requested by our support team
After verification, Swadsang may arrange an appropriate replacement or refund.
10. Returns of Food Products
Because our products are food items, we generally do not accept returns of products that have been correctly delivered and are in good condition.
For hygiene, safety and quality reasons, opened, consumed or partially consumed food products are generally not eligible for return.
However, eligible cases involving damaged, defective, incorrect, expired, tampered or unsafe products may qualify for replacement or refund.
Nothing in this policy limits any rights available to consumers under applicable law.
11. When a Replacement or Refund May Be Provided
A replacement or refund may be considered when:
- The wrong product was delivered.
- A product is missing from the order.
- The product arrived damaged.
- The packaging was visibly tampered with.
- The product is expired.
- The product appears spoiled or unfit for consumption.
- The product has a manufacturing or packaging defect.
- The product materially differs from what was ordered.
Each request will be reviewed based on the circumstances and information provided.
12. Reporting a Product Issue
Please report a damaged, incorrect, missing, expired or quality-related product as soon as possible after delivery.
For food-quality or food-safety concerns, customers should contact us immediately and should not consume the affected product.
You may be asked to provide photographs of the product, packaging, batch number, expiry/best-before date and order details.
FSSAI’s Food Safety Connect portal also provides consumers with a mechanism to lodge complaints concerning packaged food and online food-related services.
13. Refund Process
If a refund is approved, Swadsang will initiate the refund through the applicable payment method or another suitable method.
The time required for the refund to appear in the customer’s bank account, card, UPI account or other payment method may depend on the payment gateway or financial institution.
Swadsang cannot control the processing time of third-party banks or payment providers.
14. Cancellation Before Dispatch
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been processed, packed or dispatched, cancellation may no longer be possible.
If cancellation is successfully approved, any eligible refund will be processed through the applicable payment method.
15. Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel the shipment.
Customers should contact us immediately if they wish to request cancellation after dispatch.
Any applicable refund or other resolution will depend on the status of the shipment and circumstances of the order.
16. Return Shipping Charges
Where Swadsang confirms that a product was delivered incorrectly, damaged, defective or otherwise qualifies for replacement, Swadsang may arrange or bear applicable return/replacement shipping costs.
Where an issue results from incorrect information provided by the customer, change of mind, refusal to accept delivery or other circumstances attributable to the customer, return or re-shipping costs may apply.
17. Products Not Eligible for Return
Products generally cannot be returned where:
- The product has been opened or consumed.
- The product has been damaged after delivery because of improper handling or storage.
- The customer has changed their mind after receiving a correctly delivered product.
- The wrong product was ordered by the customer.
- The product is returned without contacting Swadsang first.
- The product has been intentionally damaged or tampered with after delivery.
These exclusions are subject to applicable consumer rights and laws.
18. Product Storage
Customers should follow all storage instructions provided on the product packaging.
Swadsang may not be responsible for product deterioration caused after delivery due to improper storage, excessive moisture, heat, contamination or other unsuitable conditions.
19. Customer Support
For shipping, delivery, return, replacement or refund-related queries, please contact:
Swadsang
Email: support@swadsang.com
Phone: +91 9128707115
Please mention your order number whenever contacting us about an existing order so that we can assist you more efficiently.
20. Policy Changes
Swadsang may update this Shipping & Returns Policy from time to time to reflect changes in our business, products, delivery arrangements or applicable requirements.
The updated version will be published on this page with a revised effective date.
21. Contact Us
Swadsang
Website: https://swadsang.com/
Email: support@swadsang.com
Phone: +91 9128707115
Last Updated: 25 August 2026