Effective Date: 25 August 2026
Welcome to Swadsang. These Terms of Service govern your access to and use of the Swadsang website, available at https://swadsang.com/, and your purchase of products through our website.
By accessing our website, browsing our products, creating an account, placing an order or using any service provided through the website, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
1. About Swadsang
Swadsang is an online food brand offering products including Makhana, flavoured Makhana, Sattu and other food products through its website.
The products, descriptions, prices and availability displayed on the website are subject to change without prior notice.
2. Use of Our Website
You agree to use the Swadsang website only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the security or functionality of the website.
- Submit false, misleading or fraudulent information.
- Attempt to place orders using unauthorized payment methods.
- Copy, reproduce or commercially exploit our website content without permission.
- Introduce viruses, malware or other harmful material into the website.
We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on the website are accurate.
However, actual product packaging, colour, appearance or presentation may vary slightly from images displayed online.
Food products may also have naturally occurring variations in appearance, texture or flavour.
Product information, ingredients, nutritional information, allergen information, storage instructions and other relevant information should be checked on the product packaging where applicable.
4. Food Products and Consumption
Swadsang products are intended for consumption in accordance with the instructions and information provided on the product packaging.
Customers should review the product label, ingredients and allergen information before consumption.
If you have a known food allergy, dietary restriction or specific health-related concern, please review the product information carefully and consult an appropriate professional where necessary.
Do not consume a product if its packaging appears damaged, opened, tampered with, spoiled or otherwise unsafe.
Please contact Swadsang immediately if you have concerns regarding the quality or safety of a product.
5. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities of products available for purchase.
- Discontinue products.
- Modify product specifications.
- Correct product or pricing errors.
- Cancel an order where a product is unavailable.
If an order is cancelled because the requested product is unavailable or due to an error affecting the order, any eligible amount paid by the customer will be refunded through the applicable payment method.
6. Prices
All product prices displayed on the website are subject to change.
Applicable taxes, shipping charges, discounts and other charges will be displayed during the purchasing process where applicable.
We make reasonable efforts to maintain accurate pricing information. However, if a significant pricing or listing error occurs, we may contact the customer before processing the order or cancel the affected order and provide an applicable refund.
7. Orders
When you place an order through the website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.
An order confirmation does not necessarily guarantee that the order has been dispatched.
We reserve the right to accept, reject or cancel an order in circumstances including:
- Product unavailability
- Incorrect product or pricing information
- Payment issues
- Suspicious or fraudulent activity
- Incorrect or incomplete customer information
- Delivery limitations
- Other circumstances that prevent us from fulfilling the order
If an order is cancelled after payment has been received, an eligible refund will be processed according to the applicable circumstances.
8. Customer Information
Customers are responsible for providing accurate and complete information while placing an order.
This may include:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- City
- State
- PIN code
- Other information required to process and deliver the order
Swadsang will not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.
9. Payment
Payments may be processed through third-party payment gateways and service providers.
By making a payment, you confirm that you are authorized to use the selected payment method.
Swadsang does not intentionally store complete card numbers, CVV numbers, UPI PINs or banking passwords on its own systems.
Payment processing may be subject to the terms and policies of the relevant payment service provider.
10. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe communicated on the website or during the order process.
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational circumstances
- Natural events
- Other circumstances beyond our reasonable control
A delivery estimate is not necessarily a guaranteed delivery date.
Customers should ensure that someone is available to receive the order where required.
11. Failed Delivery
If delivery fails because of an incorrect address, incomplete address, unavailable recipient, incorrect contact information or repeated delivery attempts, additional delivery charges or other costs may apply where permitted.
Customers should provide accurate contact and delivery information when placing an order.
12. Cancellation
Customers may request cancellation of an order by contacting Swadsang as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed or dispatched.
If cancellation is successfully approved before dispatch, any eligible refund will be processed according to the applicable payment method.
13. Returns, Replacements and Refunds
Because Swadsang sells food products, returns are generally not accepted for products that have been correctly delivered and are in good condition.
A replacement or refund may be considered where a customer receives:
- A damaged product
- A wrong product
- A missing product
- A product with damaged or tampered packaging
- An expired product
- A product with a manufacturing or packaging defect
- A product that appears spoiled or unfit for consumption
Customers should report such issues as soon as possible after delivery.
For detailed information regarding returns and refunds, please refer to our Refund and Returns Policy.
14. Damaged or Tampered Products
If a package appears damaged, opened or tampered with at the time of delivery, customers should photograph the package and product and contact Swadsang promptly.
Customers should not consume a product if they believe its packaging has been compromised or the product may be unsafe.
We may request photographs, videos, batch information, packaging details or other information to investigate the complaint.
15. Intellectual Property
All content available on the Swadsang website, including but not limited to:
- Brand name
- Logos
- Product images
- Graphics
- Text
- Product descriptions
- Website design
- Videos
- Illustrations
- Layout
- Other website materials
is owned by or licensed to Swadsang and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our website content without prior written permission.
16. User-Submitted Content
If you submit reviews, feedback, photographs, comments, testimonials or other content to Swadsang, you agree that the information you provide is truthful and does not infringe the rights of another person.
You should not submit content that is:
- Illegal
- Fraudulent
- Abusive
- Defamatory
- Misleading
- Infringing
- Harmful
- Offensive
- Malicious
Where permitted by law, you grant Swadsang a non-exclusive right to use submitted reviews, feedback or other content for legitimate business, marketing or website purposes.
17. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Courier and logistics providers
- Analytics services
- Website hosting providers
- Marketing services
- Communication services
- Social-media platforms
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
Swadsang is not responsible for the independent policies or practices of third-party providers.
18. Website Availability
We attempt to keep the website available and functioning properly, but we do not guarantee that the website will always be:
- Available
- Error-free
- Secure
- Uninterrupted
- Free from technical issues
The website may occasionally be unavailable due to maintenance, technical problems, updates or circumstances beyond our reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, Swadsang will not be liable for indirect, incidental, consequential or special losses arising from the use of the website or services.
Nothing in these Terms of Service is intended to exclude or restrict any consumer rights or legal rights that cannot lawfully be excluded or restricted.
20. Force Majeure
Swadsang will not be responsible for delays or failure to perform obligations where the circumstances are beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Floods
- Fire
- Severe weather
- Government restrictions
- Strikes
- Transportation disruptions
- Internet or infrastructure failures
- Pandemics or public-health emergencies
- Other events beyond our reasonable control
21. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
By using the website, you acknowledge that you have reviewed our Privacy Policy.
22. Consumer Rights
Nothing in these Terms of Service is intended to take away or restrict rights available to consumers under applicable Indian law.
Swadsang will comply with applicable consumer-protection and e-commerce requirements. The Consumer Protection (E-Commerce) Rules, 2020 provide the regulatory framework applicable to e-commerce entities in India.
23. Grievance and Customer Support
If you have a complaint, concern or question regarding an order, product, payment, delivery, return, refund or any other matter, please contact us.
Email: support@swadsang.com
Phone: +91 9128707115
We will make reasonable efforts to review and address customer complaints within the applicable timeframe.
24. Changes to These Terms
Swadsang may update these Terms of Service from time to time.
Updated terms will be published on this page with a revised effective date.
Your continued use of the website after an update constitutes your acceptance of the updated terms to the extent permitted by applicable law.
25. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the courts and authorities having jurisdiction under applicable law.
26. Contact Us
Swadsang
Website: https://swadsang.com/
Email: support@swadsang.com
Phone: +91 9128707115
Last Updated: 25 August 2026