Effective Date: 25 August 2026
At Swadsang, we take great care in preparing, packaging and delivering our food products. Because our products include packaged food items such as Makhana and Sattu, certain products may not be eligible for return once delivered or opened.
This Refund and Returns Policy explains when a product may be returned, replaced or refunded.
1. Return Policy for Food Products
Due to the nature of food products and hygiene requirements, we generally do not accept returns of products that have been delivered correctly and are in good condition.
Products that have been opened, consumed, partially consumed or otherwise used are not eligible for return or refund, except where required under applicable law or where the product is found to be defective, damaged, contaminated, incorrect or otherwise not fit for consumption.
2. Eligible Cases for Replacement or Refund
You may contact us for a replacement or refund if you receive:
- A damaged product
- A wrong product
- A missing product
- A product with damaged or tampered packaging
- A product that appears spoiled or unfit for consumption
- A product that has expired
- A product materially different from the product ordered
- A product with a manufacturing or packaging defect
For food-safety or quality concerns, customers should contact us as soon as possible after delivery so that the issue can be investigated and resolved appropriately.
3. Time Limit for Reporting an Issue
Any issue relating to a delivered product should preferably be reported within 48 hours of delivery.
For food-quality, contamination, spoilage or safety concerns, please contact us as soon as you notice the issue and do not consume the affected product.
Requests received after the applicable reporting period may be reviewed on a case-by-case basis.
4. Proof Required for Damaged or Incorrect Orders
To help us investigate and resolve your complaint quickly, we may ask you to provide:
- Order number
- Name and contact details
- Photographs of the product
- Photographs of the outer shipping package
- Photographs showing any damage or tampering
- Photograph of the product label, batch number and expiry/best-before information
- A short description of the issue
- Unboxing video, where available
Customers are strongly encouraged to record an unboxing video when opening their package, particularly for high-value or bulk orders.
5. How to Request a Return, Replacement or Refund
To report an eligible issue, contact Swadsang through:
Email: support@swadsang.com
Phone: +91 9128707115
Please include your order number and explain the issue clearly.
Our customer support team may review the information and photographs provided before approving a replacement or refund.
6. Replacement
Where a product is confirmed to be damaged, incorrect, defective or otherwise eligible for replacement, Swadsang may provide a replacement product, subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
Replacement shipments may be made to the original delivery address unless otherwise agreed.
7. Refunds
If a refund is approved, the refund amount will normally correspond to the amount paid for the affected product/order, subject to the circumstances of the case.
Approved refunds may be processed through the original payment method or another appropriate method.
The time taken for the refunded amount to appear in your bank account, card, UPI account or other payment method may depend on the payment provider or financial institution.
8. Cancellation of Orders
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests cannot always be accepted once an order has been processed, packed, dispatched or handed over to the delivery partner.
If an order has already been dispatched, the customer may need to follow the applicable delivery/return or refund process.
If cancellation is successfully approved before dispatch, any eligible refund will be processed according to the applicable payment method and circumstances.
9. Orders Damaged During Delivery
If your package arrives visibly damaged, crushed, leaking, opened or tampered with, please:
- Take photographs of the package before opening it.
- Take photographs of the product and packaging.
- Contact Swadsang as soon as possible.
- Do not consume a product if its packaging appears compromised or the product appears unsafe.
We will review the complaint and determine the appropriate resolution, which may include replacement or refund.
10. Wrong or Missing Products
If you receive a product that you did not order, or if an item is missing from your order, contact us at:
Email: support@swadsang.com
Phone: +91 9128707115
Please provide your order number and photographs of the package and products received.
After verification, we may arrange a replacement, refund or other appropriate resolution.
11. Products That Are Not Eligible for Return
The following generally cannot be returned:
- Products that have been opened or consumed
- Products returned without prior approval
- Products damaged after delivery due to improper storage or handling
- Products where the packaging has been intentionally damaged
- Products returned because of a change of mind
- Products ordered incorrectly by the customer
- Products for which the customer cannot reasonably provide sufficient order or product information
These exclusions do not limit any rights available to consumers under applicable law.
12. Storage and Handling
Customers are responsible for following the storage and handling instructions provided on the product packaging.
Swadsang may not be responsible for deterioration or damage caused after delivery due to improper storage, exposure to moisture, heat, contamination or other unsuitable conditions.
13. Refund Processing Time
Once a refund has been approved by Swadsang, we will initiate the refund through the applicable payment method.
The actual time for the funds to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer or other financial institution.
14. Shipping Charges
Where a replacement or refund is approved because Swadsang delivered a wrong, defective or damaged product, Swadsang may bear the applicable return/replacement shipping cost as determined on a case-by-case basis.
Shipping charges associated with customer-requested cancellations, incorrect addresses, failed deliveries or change-of-mind requests may not be refundable where the order has already been processed or dispatched.
15. Failed or Undelivered Orders
Customers are responsible for providing a correct and complete delivery address and reachable contact number.
If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, repeated delivery failure or other circumstances attributable to the customer, additional shipping charges or other applicable costs may apply.
Any refund in such circumstances will be reviewed according to the status of the order and applicable costs.
16. Quality and Food Safety Complaints
If you believe a Swadsang product has a food-quality or food-safety issue, please stop consuming the product and contact us immediately.
Please retain the product, packaging, batch information and purchase details where possible, as these may be required to investigate the complaint.
Swadsang may request photographs or other relevant information to investigate the issue.
Food-related consumer complaints can also be addressed through the applicable food-safety grievance mechanisms provided by the Food Safety and Standards Authority of India (FSSAI).
17. Policy Changes
Swadsang reserves the right to update or modify this Refund and Returns Policy from time to time.
Any updated policy will be published on this page with a revised effective date.
18. Contact Us
For any refund, return, replacement or order-related enquiry, please contact:
Swadsang
Website: https://swadsang.com/
Email: support@swadsang.com
Phone: +91 9128707115
We will make reasonable efforts to review eligible requests and provide an appropriate resolution.
Last Updated: 25 August 2026